DoorDash
customers please read
The way that DD operates is that it has literally copied
& pasted our menu onto its website without our consent or permission. When you place an order via the DD
website, a DD agent places a phone call to our general phone number just as you
would. Your credit card payment is
collected solely by DD. DD
dispatches a driver, who in turn pays us upon pick-up with a corporate credit
card. In other words DD has been
able to operate without consent or contract with the restaurant, by seamlessly
acting as the customer.
Neither the restaurant, nor DD receives compensation from
the other. The restaurant just
makes its face value menu price from the sale/ order when the DD driver renders
payment at the restaurant. DD
makes its money from a service fee to the customer. DD compensates the driver along with any tips from the
customer.
With that said, we recognize that in today’s World, a third
party delivery service is convenient and mutually beneficial to all three
parties involved. Mistakes
have been few and far between, so we will allow DD to continue operating in
this unsanctioned capacity.
However, for obvious reasons, we cannot take responsibility for any
errors, delays, issues, that may arise with your DD delivery. In this case, DO NOT CALL THE RESTAURANT, please sort the issue out with DD. Again, we do not have a business-to-business line of
communication with any DD administrators, nor are we given any customer information, other than
the order and a name.
Should we determine that DD’s service is disruptive and/ or
misrepresents our brand, products & services, we will take action
to have DD remove our menu from its website.